Returns & Exchanges

At Ecuagenera, we strive to ensure your botanical additions arrive in perfect condition, offering a 30-day satisfaction guarantee for all hardware and home decor items. Due to the delicate nature of live plants, we provide a specialized 5-day notification window for any health concerns upon arrival.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email within the eligible return period, providing your order number and clear photographs of the items in question.

• 2.
  Approval and Documentation

  Our horticultural specialists will review your claim and, if approved, issue a Return Merchandise Authorization (RMA) number and a prepaid shipping label for eligible non-plant items.

• 3.
  Secure Packaging

  Carefully pack the items in their original packaging to prevent damage during transit, ensuring the RMA number is clearly marked on the outside of the box.

• 4.
  Inspection and Refund

  Once your return is received and inspected at our warehouse, we will process your refund to the original payment method or issue a store credit within 7-10 business days.