Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use specialized climate-controlled packaging and protective insulation to ensure your plants remain healthy and stable throughout their journey from our greenhouse to your doorstep.
What is your return policy for live plants?
We offer a 48-hour health guarantee. If your plant arrives damaged or in poor condition, please send us a photo within 48 hours of delivery for a replacement or store credit.
Do you provide international shipping?
Yes, we ship globally. However, international orders may require specific phytosanitary certificates and documentation depending on your country's local agricultural regulations.
How can I track my order status?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.
Are the plants shipped in pots or bare-root?
Depending on the species and shipping destination, plants are typically shipped bare-root with sphagnum moss to comply with agricultural safety standards and reduce shipping stress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure encrypted checkout system.